Terms of Use

Acceptance of these Terms

By using this web site (“Web Site”) you agree to these terms and to the disclaimer and limitation of liability below. If you do not agree to these terms please leave this Web Site immediately.

Licence

We/us (Housing Research Library) grant you a non-exclusive licence to use the materials while they remain on this Web Site and you may: search, view, copy and print out materials for your own use (and for the purposes of any matter on which you are advising) and bookmark any page or link to it so long as the page is presented within our frameset. This licence is granted for businesses use in the course of housing related work.

This licence is a personal, non-transferrable licence and unless we agree otherwise in writing you must not make print outs or copies available to anyone else, nor modify any materials. You must not sell, sublicense, distribute, display, store, copy, modify, decompile or disassemble, reverse engineer, translate or transfer this Web Site or the materials on it in whole or in part, or as a component of any other product or service or use this Web Site or the materials on it to create any derivative works or competitive products.

You must only use this Web Site for lawful purposes and not misuse this Web Site in any way, including but not limited to knowingly introducing viruses, trojans, worms, logic bombs or other material which could be malicious or technologically harmful.

You must not allow any third parties to access, use or benefit from the Web Site or materials on it in any way, nor must you use any programmatic, scripted or other mechanical means to access the Web Site or the materials on it.

Disclaimer

All warranties, conditions and other terms implied by statute or common law are excluded to the maximum extent permitted by applicable laws. Unless expressly provided, this Web Site and the information and services available on it (“Service”) is delivered “as is” without warranty of any kind. We do not warrant or represent that the Service (or the information, material or services supplied to us on which all or part of the Service depends) will be delivered free of any inaccuracies, interruptions, delays, omissions or errors (“Faults”), or that all Faults will be corrected. We shall not be liable for any loss, damage or cost resulting from any such Faults. You assume sole responsibility and entire risk as to the suitability and results obtained from use of the Service, and any decisions made or actions taken based on the information contained in or generated by the Service. You are solely responsible for the preparation, content, accuracy and review of any documents, data, or output prepared or resulting from the use of the Service. In no event shall the Housing Research Library or its third party providers be liable for any penalties, interest or taxes assessed by any governmental or regulatory authority.

The Service is intended for businesses use. We do not provide advice. You understand we are an aggregator and provider of information (including opinions) for general information purposes only and does not provide financial, tax and accounting, medical, legal or other professional advice. Some information may contain the opinions of third parties, and we are not responsible for these opinions. Likewise, we are not responsible for any loss, damage or cost resulting from any decisions taken by you that is made in reliance on the Service, including legal, compliance and/or risk management decisions. You agree that you use this Service at your own risk in these respects.

Governing Law

These terms are governed by English law and you submit to the non-exclusive jurisdiction of the English courts.

Copyright

All content published on this website is ©2025 Housing Research Library and its licensors. All rights reserved. You must obtain prior written permission for the republication or redistribution of any content, including by framing or similar means except where permitted under applicable terms of use. If you would like permission to use any content published on this website outside these terms, please contact us.

Crown Copyright material published on this Web Site is done so in accordance with the Open Government Licence Framework (or similar), including but not limited to licences such as the Open Government Licence , Open Parliament Licence, Open Justice Licence. Content published under those licences are clearly identified (‘Contains Parliamentary information licensed under the Open Parliament Licence v[…]‘, ‘Contains public sector information licensed under the Open Government Licence v[…]‘, ‘Contains information licensed under the Open Justice – Licence v[…]’, etc.). Those materials/works are protected by copyright laws. All such rights are reserved. This Web Site also contains information made available under other similar licences and such licences are also clearly identified where appropriate, and all rights are reserved.

If you believe we have breached your copyright, please notify us by email as soon as reasonably possible (see the complaints section below for details on the process) so that we may resolve the issue promptly.

Trademarks

Housing Research Library, HOUSING RESEARCH LIBRARY, RRiACT, RRiACTing are trademarks and/or the intellectual property of Housing Research Library. You may not copy, use or reproduce these without our written consent.

Our Information

This Web Site is owned by Housing Research Library Limited which is a company registered in England and Wales under Registered Number 16214424 at the Registered Office address of C/O SAH Associates 40 Wakefield Road Dewsbury WF12 8AT United Kingdom. You can contact us by post at our office address of Housing Research Library Ltd, The Cutter Mill, 7 Tile Yard North, Wakefield, WF1 5FY; by email at contact@housingresearchlibrary.com, by phone on 0113 534 8820 or by completing our contact form here.

Complaints

If you need to file a complaint regarding the Service, please contact us at the email address provided above, including full details of the matter. We will make every effort to acknowledge receipt of your complaint within five working days (Monday to Friday, excluding bank holidays and weekends). Following that, we aim to either resolve the issue within an additional two working days or provide you with a timeframe and an explanation for any delay.

Your Data and Data Protection

By agreeing to these Terms of Use, you also accept our Privacy and Cookie Policy.

Under Data Protection legislation, we act as a data controller, holding information about our customers and contacts. We are registered with the Information Commissioner’s Office under reference ZB886834 . Under Data Protection legislation, you have the right to request details of the personal information we hold about you. Any such requests should be submitted in accordance with the process outlined in our Privacy Policy.

As outlined in our Privacy Policy, we may retain your contact information and communicate with you via the Housing Research Library system. These mailings are sent to you as a customer, and processing your data for this purpose is legally justified. As this constitutes a lawful basis for communication, your consent is not required, and you cannot unsubscribe from system mailings / or other contact related to account management. By using a Corporate Code when subscribing to / paying for / booking any Service, you agree that we can share the following details with the organisation that is funding the Corporate Code (for billing and account management): your email; your name; and the code used.

Payments, Cancellations and Refunds

Payment for our services are made via our online payment system, typically in advance, unless alternative payment terms have been agreed upon with you or your accounts department. The system currently accepts payments via credit card, debit card, and, for certain services, BACS direct debit. Please note that we do not accept cheques or cash as payment.

Our online payment system is integrated with our record-keeping system, which provides details of your purchases via your account page. This system also generates invoices and payment receipts. If you registered using a corporate registration code, your accounting department will have access to these records instead of you. You must only use a Corporate Code, with the express permission of the organisation funding the code.

We reserve the right to adjust the pricing of our services; however, any changes will not affect services that have already been booked or paid for. In the case of recurring fees (e.g. a monthly membership fee), we will provide at least one month’s notice before any price increase takes effect. Membership fees are typically reviewed annually in November. If the benefits of a membership plan undergoes significant changes, the plan may be discontinued, requiring users to transition to an alternative plan.

If you wish to cancel a monthly membership subscription, you may do so via your account, after which access will be revoked (timing your cancellation for the end of your subscription period is recommended so you maintain access for the fully paid period as pro-rata refunds will not be issued).  For cancellations related to our research services, please contact us immediately. Refunds may be issued, subject to deductions for any work completed.

Corporate Codes can be cancelled/revoked at any time by the organisation who funded them. This may result in access to a service you are using being revoked. If this occurs, an alternative funding source should be added to your account.

We retain the right to revoke access to our services at any time, typically this is due to a breach of these terms of service. In such cases, a refund for any unused time on a membership plan may be issued on a pro-rata basis. For any other incomplete services, we may refund any advance payments, minus deductions for work already completed.