This privacy policy (“policy”) will help you understand how Housing Research Library (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use housingresearchlibrary.com and work you have engaged us to carry out (“services”).

We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. You should also visit our Terms of Use page, which refers to your agreement to this page.

Personal Data
The UK GDPR covers the processing of personal data. ‘Personal data’ means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly. Personal data includes information about a ‘natural’ person (i.e. a living individual) such as a persons name, email address, telephone number and job title. It does not include information about other ‘legal’ persons (such as a limited company). A name and a corporate email address usually relates to a particular individual (the exception would be a generic address such as contact@, sales@, info@, etc.) and is therefore personal data. However, the content of any email using those details will not automatically be personal data unless it includes information which reveals something about that individual, or has an impact on them. If you want to know more about UK GDPR you should visit https://ico.org.uk/.

What Personal Data We Collect
When you visit housingresearchlibrary.com and/or use our services, we may collect the following data:

• Your IP address.
• Data profile regarding your online behaviour on our site.
• The personal information you provide to us via this website when you register as a user (e.g. name and email address), subscribe to a mailing list (name and email address), payment gateway (your address and telephone number) or via email or other form of communication.

If you want to know what personal data we hold for you, then please email us at contact@housingresearchlibrary.com stating in the subject line ‘personal data request’, we will respond in accordance with the relevant legislation and our policy on releasing such data. For the avoidance of doubt, before we accept such a request, we must be satisfied you have met identity verification checks prior to releasing such information.

Why We Collect Your Data
We are collecting your data for the following reasons:

• Account/User/Customer
  • To meet our contractual commitments, including setting up your account and delivering our services.
  • Oversee internal operations such as account management, billing, troubleshooting, and maintenance.
  • Engage with you regarding our services and process associated transactions.
  • Allow you to participate in prize draws, competitions, or complete surveys.
  • For any purpose, either with your consent or in accordance with your instructions.
• Fraud/Security
  • Identify and prevent fraud and misuse within our services, corporate networks and devices, offices, events, and supporting infrastructure.
  • Safeguard the security of our services, corporate networks and devices, offices, events, and supporting infrastructure.
• Marketing/Services
  • Operate, refine, and tailor our services, corporate networks and devices, offices, events, and supporting infrastructure.
  • Track the utilisation of our Services, corporate networks and devices, offices, events, and supporting infrastructure.
  • Conduct audits on the use of our Services, corporate networks and devices, offices, events, and related infrastructure, including interactions with users.
  • Create new products, services, content, and additional offerings.
  • Enhance and design fresh marketing initiatives, audience segments, and promotional materials.
  • Provide you with personalised, interest-based advertising and marketing.
• Other
  • Assert our rights and protect our own or others’ property and interests.
  • Support our broader commercial and financial objectives as permitted by law.
  • Carry out additional purposes as required or allowed under legal regulations.

Safeguarding and Securing the Data
We are committed to securing your data and keeping it confidential. We have implemented technologies and software to help us safeguard the information we collect online. We do not import data from purchased lists and we have never sold any of the information we hold about people to third parties. We may hold anonymised data indefinitely. We hold your personal data for at least seven years in case of legal issues and as required by HMRC or for any other official reason.  If you have not purchased any service and you wish your details to be removed from our system, you can email us to request this removal, and we will be happy to do this.

Mailings
Mailings sent to you as a customer are necessary for account management, and processing your data for this purpose is legally justified. As this constitutes a lawful basis for communication, your consent is not required, and you cannot unsubscribe to this part of our mailing system. If you have subscribed to any non-account management notifications (such as content updates/alerts), you will be able to unsubscribe to these by clicking the ‘unsubscribe’ option within that email.

Corporate Codes
By using a Corporate Code when subscribing to / paying for / booking any services, we will share your name, email address and the code used, with the organisation that is funding the Corporate Code (for billing and account management). This will include notifying the organisation that you have used the code, or a membership registered against a code has been cancelled (and a reason if it has been cancelled by us) and for general account management purposes. Refer to our Terms of Use page for more information.

Links to Other Websites
Our website contains links that lead to other websites. If you click on these links we are not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Further Information
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. See our Terms of Use page for our contact information or use the links at the foot of the page.

Cookie Policy
When you first visited our website, our cookie consent banner will have appeared at the bottom left of the website screen, asking you to “Allow” or “Deny” certain cookies. You can change your preferences at any time by clicking on the button which hovers in the left corner of the screen (the location may differ if you are using a mobile device rather than a desktop/laptop computer).

The data we collect by using cookies is used to customise our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser. You can visit https://www.internetcookies.com, which contains comprehensive information on how to do this on a wide variety of browsers and devices.